Who we are
OHLC LLC, an Arizona company (“OHLC,” “we,” or “us”), provides stock market data, APIs, and related websites and account services. This policy explains how we handle personal information when you visit our website, create an account, use our services, or contact us.
Information we collect
We collect information you provide, including your name, email address, account and workspace details, authentication information, billing details, and messages to support. If you choose Google sign-in, we receive account information such as your name, email address, and Google account identifier.
We also collect information generated by your use of the service, such as IP addresses, request and usage records, API key identifiers and settings, device or browser information, referral sources, and security and account activity. Payment processing is handled by Stripe; we receive billing identifiers, subscription status, and related transaction information.
How we use information
We use personal information to:
- Create and manage accounts, authenticate users, and deliver requested data.
- Process subscriptions, track usage, and enforce plan limits.
- Respond to support requests and communicate about accounts, billing, security, and service changes.
- Investigate abuse, protect the service, troubleshoot problems, and improve reliability.
- Understand referral sources, administer referrals, and meet legal obligations.
Cookies and browser storage
We use session cookies and related security mechanisms to keep you signed in and protect account actions. Browser storage also remembers preferences such as your documentation language and pricing theme.
Our website stores first-visit attribution in your browser with a 30-day expiration to associate signups with a referral or campaign. This may be based on a referring website or campaign parameters in the URL. You can clear cookies and local storage through your browser settings. Blocking storage may affect sign-in and saved preferences.
Retention and security
We retain personal information for as long as reasonably needed for the purposes described here, including providing your account, maintaining billing records, investigating abuse, resolving disputes, and satisfying legal obligations. Retention depends on the type of information and the reason it is held; closing an account does not necessarily remove records we must retain.
We use safeguards designed to protect information, but no system or transmission is completely secure. Keep your credentials private and contact us promptly if you suspect unauthorized access. Our providers may process information in locations outside your state or country, where privacy laws may differ.
Your choices and privacy requests
You can update available account details in your workspace settings. To request access, correction, deletion, or a copy of your personal information, or to ask about our privacy practices, email [email protected]. We may need to verify your identity and authority before fulfilling a request.
Depending on where you live and which laws apply, you may also have rights to restrict or object to processing, withdraw consent, opt out of certain uses or disclosures, appeal a decision, or complain to a privacy regulator. We will handle requests as required by applicable law and will not unlawfully discriminate against you for exercising privacy rights. Some requests are subject to legal exceptions.
Children’s privacy
OHLC is intended for adults and business users, not children under 13. If you believe a child has provided personal information to us, contact [email protected] so we can investigate and take appropriate action.
Changes and contact
We may update this policy as our services or practices change. We will post the updated policy here with a revised date and provide additional notice when required by law. Direct privacy questions to OHLC LLC at [email protected].